The Small Print

Firstly thank you for booking with us at Maison de la Roche. We love living here and hope you will enjoy sharing our special place. To ensure that everyone enjoys it, we have the following rules. It’s all common sense really.

Nb: The « Client » refers to the person making the booking. The ‘Owner’ is Simon and Honor at Maison de la Roche.

1. The Client agrees to be a considerate tenant and to take good care of the property and to leave it in as clean and tidy a condition at the end of the rental period as it was at the start. Maison de la Roche can provide an end of stay clean (50 Euros) should you wish to leave the bathrooms, floors, kitchen appliances etc (please see full cleaning list in booklet which is located in the gite.) Should you wish to book that, please inform us at the beginning of the week. Regardless of booking the cleaning service or not, we do ask that rubbish is taken out and the toilets are left in a clean state. The Owners reserve the right to make retention from the security deposit, to cover additional cleaning costs if the Client leaves the property in an unacceptable condition.

2. Smoking
For reasons of safety and the environment, the Owners operates a strict « No-smoking » policy. This means that Clients are not permitted to smoke anywhere within the apartments or pool area. If you do smoke please do dispose of the cigarettes carefully. (In summer they can be a fire hazard)

3. Planet awareness We ask guests to be mindful of wasting water and electricity. Please do turn lights and fans off when you leave the apartment. We do not charge for electricity for lighting and cooking but our prices are low and for us to be able to keep them low we would really appreciate avoiding any unnecessary usage. We do charge a supplement for heating off season but again we ask guests not to leave heaters on if they are out of the apartment all day and to ensure windows are shut if the heating is us. Not only will we appreciate but so will the planet!

4. The Client agrees not to act in any way which would cause disturbance to those resident in neighbouring properties.

5. No items are to be removed from the owners’ property, without the owners’ prior permission.

6. The Clients shall report to the owners, at their earliest convenience, any defects in the property or breakdown in the equipment, machinery or appliances in the property, garden or swimming pool, and arrangements for repair and/or replacement, will be made as soon as possible.

7. Please note that swimming pools carry dangerous risks. Upon arrival at the property you and all members of your party must take time to familiarize yourselves with the location of the swimming pool. Please take special note of all signs and instructions for use which may be displayed. Pool safety is of the utmost importance. Children must be supervised by an adult at all times. You and your party agree to take full responsibility for the safety of all members of your party in and around the swimming pool. Please be aware that the pool surround is made up of cobbled stones and children must not run around the pool. We ask every guest to step in the footbath provide and to shower before using the pool. (Sun creams etc can compromise the purity of the pool water) The owners reserve the right to withdraw the facility following any misuse without compensation

8. No glass or china is to be taken or used in the pool area. Plastic glasses are provided. Should any glass or china fall into the pool, we may need to empty, clean and refill the pool. This may take a number of days. You may also lose your security/damage deposit as a result. We also ask that you do give consideration to other guests and we ask that there should be no dive bombing!

9. Young children must not be allowed to wander unsupervised in the grounds of the property. Please check the rules regarding the trampoline which are clearly displayed

10. Any valuables left at the property are left at your own risk. We are not responsible for any loss. Proper care must be taken against theft and burglary. It is essential, and also your responsibility, to ensure that all doors, shutters, windows are closed and locked when leaving the property, or when by the poolside/in the grounds. No refund can be given should you decide to vacate the property as a consequence of a burglary.

11. We cannot be held responsible for noise or disturbance originating beyond the boundaries of the property or which is beyond our control. In the event that a source of obvious noise has been in existence prior to your arrival and we are aware of this, we will contact you to inform you of the disturbance

12. We cannot be held responsible for the breakdown of any mechanical equipment such as pumps, boilers, swimming pool filtration systems, nor the failure of public utilities such as water, gas and electricity.

13. We shall not be liable for any loss, breach or delay to any cause beyond our reasonable control including, although not limited to Act of God, explosion, tempest, fire or accident, war or threat of war, civil disturbances, acts, restrictions, regulations, bye-laws, or measure of any kind on the part of the government or local authorities, strikes, lockouts, or other industrial actions or disputes or adverse weather conditions. In any case we shall be entitled to treat the contract discharged. In the event of discharge our liability shall be limited to the return of the sums paid to us in respect of the unused portion of the holiday calculated on a pro rata daily basis. We cannot accept responsibility for events out of our control e.g. bad weather, delay caused by carrier company, breakdown of domestic equipment. In the event any loss, damage or inconvenience caused to or suffered by the Client if the property should be destroyed or substantially damaged before the start of the rental period, the owners shall, within seven days of notification to the Client, refund to the Client, all sums previously paid in respect of the rental period.

14. We cannot be held responsible for any injury, loss or damage to you personally, your belongings or your vehicles when using the accommodation, grounds, equipment or other amenities. The use of these amenities is entirely at your own risk and we accept no responsibility.

15. The property is serviced by mains drainage. However, as with most of rural France, it is important that no sanitary or baby items are flushed down the toilets.

16. In the event of a non-insurable cancellation, refunds of amounts paid will be made if the Owner is able to re-let the Property and any expenses or losses incurred in so doing will be deducted from the refundable amount. The Client is strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party’s personal belongings, public liability etc., since these are not covered by the Owner’s insurance. We also recommend when travelling to another European country that you carry European Health cards.

The initial deposit of 25% is non refundable. If the holiday is cancelled within 6 weeks of the holiday date then the balance will only be refunded if the property is relet. Please be assured that we will do everything we can to try to relet it.

17. Please report any breakages. A charge is not always levied, but we’d rather hear from you than find out for ourselves after your departure. If possible we ask that you replace any crockery or glasses etc that may get broken. Please note however, that the client’s liability, in case of extensive damage to the property, is not limited to the amount already paid.

18. The maximum number to reside in the Property must not exceed the number stated at the initial booking. » Please inform us if you are having visitors over during their stay whether it is by day or night.

19. Bed linen and bath towels are provided. We do ask that you do not take these out of the apartment and that you bring your own beach/pool towels.

20. Whilst every effort has been made to ensure that the description of the property and nearby facilities is as accurate as possible, we cannot accept any liabilities for any changes beyond our control.

21. Changeover days – The apartments will be ready for you by 15hr on the Saturday but if you arrive earlier we are happy to store you luggage if the apartment isn’t ready for you. We do ask our guests to please vacate the apartments by 11am promptly.

Should you have a complaint about the property, please report it to us as soon as possible so that we have the opportunity to deal with it. Complaints cannot be accepted after your departure. We also welcome any constructive feedback and ideas of what you would like to see on your return!

Happy Holidays!